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There's No Such Thing As A Stupid Question...

Answers to most questions about Pioneer are answered here. If you don't find your answer, give
us a call or email contact@pioneerinsdustries.com


Steel Door&Steel Frame FAQs


How can I contact a sales representative in my area?


Click on the Find a Sales Representative or Distributor link at the top right corner of our website for all contact information or call our factory.


What is your turn around time for custom orders?


Please see our online published lead times for all details and schedules.


What is your turnaround time for stock orders?


Pioneer will deliver your stock order within 10 working days.


Does Pioneer stock doors and frames with other manufacturers’ hardware locations?


Yes. We feature Amweld and Steelcraft hardware locations on our doors.


Do I need to use the online order form or can I call to place my order?


Customers can call to place an order during normal business hours or use our convenient online order form 24 hours a day. Your order will then be processed the next business day.


Can I order special frame profiles?


Yes. Please see our frame profile technical data section for details.


Are doors shipped ready to install?


Yes.


Are doors and frames primed?


Yes.


How will my order be shipped?


Our doors are clearly labeled, skidded and banded with door edges capped for superior protection.


Can doors and frames shipped to the job site?


Yes. If doors are shipped to a job site, please provide all job, name, and contact information. Your order will arrive according to schedule.


Can doors and frames be shipped internationally?


Yes.


Do Pioneer products qualify for LEED points?


Yes.


Does Pioneer provide door and frame specifications?


Yes, please see our submittal forms for all required specifications.


Where are Pioneer doors and frames manufactured?


All Pioneer products are proudly manufactured in the USA at our factory located in Hackensack, New Jersey.


Is Pioneer a member of the Steel Door Institute?


Yes, Pioneer Industries is a long standing member of SDI. You can rely on Pioneer products to adhere to the strict standards of the Steel Door Institute.