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Our Distributor Family

Every Pioneer distributor is part of the Pioneer family. Each of our distributors know they can rely on quality products at competitive prices that are not compromised by consolidation or constant expansion into more — but not necessarily better — product lines.

Rights

Pioneer believes stocking distributor partners should have exclusive rights to supply their selected markets. We understand that distributors have invested their resources, skills, labor, and very families to meet the needs of their local communities. We feel the relationships that have been grown and cultivated should be respected and deserve special consideration.

That's why Pioneer has made a commitment to its nationwide supplier network that there will only be one Pioneer stocking distributor partner for each major U.S. market under 3 million people.

Our policy reflects our confidence in meeting our customers' requirements correctly the first time, every time.

Service

Pioneer believes the only acceptable atmosphere between distributor partners and their suppliers is one of mutual trust. Pioneer exemplifies that trust with a "No Questions Asked" policy.

Any order, delivery, door or frame not meeting the high standards of our distributor partners will be replaced or refunded with no questions asked and at no expense to our distributor partner.

Our policy reflects our confidence in meeting our customers' requirements correctly the first time, every time, and is personally backed by Pioneers. Principal: Mitchell Dorf.

Attention to Detail

Every distributor should feel that each order is receiving a custom response and service. Pioneer understands that your customers always prefer to have product sooner rather than later, and we have refined the processes in our 85,000 sq. ft. manufacturing plant in Hackensack, N.J. to deliver your order on time, every time. On average, every custom order - no matter the size - moves from our plant to our distributors in three weeks.